Privacy Policy

Last updated: April 5, 2023

At, your privacy is of the utmost importance to us. This Privacy Policy explains what information we collect, how we use it, and how we protect your personal information when you use our chatbot service. By using our website and services, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

To provide the best experience possible, we collect the following types of information:

a) Personal Information: When you sign up for our service, we ask for your name, phone number, email address, and other necessary information to create your account and provide personalized encouragement messages. For paid plans, we also collect your billing information, which is handled securely by Stripe, our payment processor. We do not store any credit card information on our servers.

b) Message Data: When you interact with our chatbot through SMS or WhatsApp, we store the messages exchanged between you and the chatbot in a Firestore database for a limited amount of time. This allows the chatbot to remember context from previous conversations and provide a more meaningful experience.

c) Usage Data: We collect information about how you use our website and services, such as the pages you visit, the frequency of your visits, and the actions you take on our site.

d) Cookies: We use cookies and similar technologies to improve your experience on our website and analyze how our services are used. You can adjust your browser settings to block or delete cookies, but doing so may affect your ability to use some parts of our website.

2. How We Use Your Information

We use the information we collect to:

a) Provide our services, including sending positive encouragement messages via SMS and WhatsApp.

b) Personalize your experience by tailoring our chatbot's responses based on your previous interactions.

c) Improve our services by analyzing usage data and user feedback.

d) Process payments for our paid plans securely.

e) Communicate with you about your account, important updates, or promotions related to our services.

f) Detect and prevent fraud, abuse, and other security issues.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

a) With trusted service providers, such as Stripe, who help us provide our services and process payments. These providers are required to protect your information and only use it for the purposes for which they were engaged.

b) As required by law, such as in response to a subpoena, court order, or other legal processes.

c) In connection with a merger, acquisition, or sale of assets involving, in which case you will be notified of any changes in ownership or usage of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Message data is stored in our Firestore database for a limited amount of time and is deleted when no longer needed for providing context in our chatbot's conversations.

5. Security

We take the security of your personal information seriously and employ industry-standard measures to protect it from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we protect your personal information. Your continued use of our services constitutes your agreement to the updated Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact @cgenco on twitter.

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